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Home>Customer Service
 

Customer Service


Shipping Info
  Shipping Rates and Information
rates effective 5/28/07

Shipping Information

The following shipping rates are based on shipments within the US only. International customers please contact us for shipping information. Expedited shipping is only available within the continental US. Sorry our free shipping offer is only available within the US.

Snapdragons Baby wants you to have your package quickly and as inexpensively as possible. We ship almost all packages within 24-48 hours of receiving your order and payment. We will contact you if there are any delays.

We usually ship via USPS (note, usually but not always). We typically (again, not always) use USPS first class mail for smaller packages (less than 1 pound) and USPS priority mail for larger packages (over 1 pound). Packages always include delivery confirmation. PLEASE NOTE: Delivery confirmation is not the same as tracking -- if you desire tracking on your package, you need to select the UPS Ground option. If your package shows as being delivered by USPS, there is typically nothing further we can do to help you locate it.

Our shipping is based on price with the rates as follows:
Standard Shipping (typically via USPS first class or priority mail)

Order Total
US Shipping Rates
up to $15
$2.95
$15-$30
$3.95
$30-$49
$4.95
$50-$75
$5.95
OVER $75
FREE***
***if you return items which drop your total below the amount required for free shipping, you will be charged a $7.95 shipping fee -- this is to help keep our shipping costs as low as possible.

UPS Ground Shipping -- insured and trackable, may take 7 business days
$0-20
$5.95
$20-65
$6.95
$65-100
$7.95
$100 & up
$8.95



Expedited 2nd Day Shipping (typically via UPS 2nd Day Air)
Orders need to be received by 2pm EST to ensure same day shipping
PLEASE NOTE: ORDERS TAKE TWO BUSINESS DAYS TO RECEIVE -- THIS MEANS, FOR EXAMPLE, THAT ORDERS PLACED ON WED NIGHT WON'T BE RECEIVED UNTIL MONDAY  Due to increased costs of shipping express packages, we have to raise these rates effective 6/12/08
Order Total
Shipping Rate
up to $75 $20.00
$75 to $150 $25.00
$150 to $250 $30.00
$250 & up $40.00


Overnight Shipping
Orders need to be received by 2pm EST to ensure same day shipping

Order Total
Shipping Rate
up to $100
$40.00
$100-$250
$50.00
over $250
$65.00


International Shipping
International shipping is currently via Global Express Mail only which is insured and trackable; it typically takes about a week from the date of your order to receive.Due to recent fradulent activity, this applies to all countries, including Canada.
Order Amount
Shipping Cost
0-$100
$29
$100-250
$35
$250-1000
$45
$1000 & up
$55
Return Policy
  SnapdragonsBaby.com Return Policy
Please read our return policy and ask any questions you may have BEFORE ordering. By placing your order, you are agreeing to abide by our return policy.

Our Return Policy (effective 6/22/04)
Most items may be returned or exchanged within 21 days of the original order. We must RECEIVE the item within 21 days of when you PLACED your order. Items received after this date will be returned to the sender. We really mean this -- please do not ship items to us after your return window is up as they will be returned to you. This time frame allows you time to receive your order and return if necessary. Most orders are shipped within 2-3 days and are received within a week of the order date. The items must be returned in brand new condition with all tags still attached and in original packaging (for items such as Petit Bateau, Mon Reve or Pazitos). Items that have been worn, washed, or soiled are not eligible for returns and will be sent back to the buyer. We cannot be responsible for any damage that occurs to items after they have been worn or washed. Once we receive your return back at our store, please allow up to 2-3 weeks for to receive your store credit or for your credit card to be refunded.

RETURNS MUST HAVE A RETURN NUMBER BEFORE THEY WILL BE ACCEPTED.
Please e-mail us at snapdragonsbaby@earthlink.net for a return number.

FULL PRICE items will receive either a refund to your credit card or may be exchanged.
SALE PRICED items may be exchanged or recieve store credit for a future purchase.
SUPER CLEARANCE AND 10-20-30 SALE ITEMS Items discounted more than 50% are considered final sales and cannot be returned.
GIFTS Gift items may be returned. You may either exchange for a different item or receive a store credit. We can only refund the card of the original purchaser

Returns that receive free shipping: if your return causes your order total to fall below the free shipping amount, you will be charged a $7.95 shipping fee which will be deducted from your refund.

PAZITOS/BEBEMONDE/ELEPHANTITO SHOES RETURN POLICY
Please read the following return policy for Pazitos, Elephantito and Bebemonde shoes. Pazitos, Elephantito and Bebemonde shoes are returnable for exchange or store credit only. We are happy to measure specific shoes or offer advice on how the shoes run. We are also very happy to exchange them for a different size if necessary. If we do not have the size you need in stock, we will be happy to issue you a store credit (which never expires and can be used for any merchandise).

We will not be able to issue refunds to your credit card for Pazitos, Elephantito and Bebemonde shoes.

Unfortunately this is to prevent abuse of returns (i.e. ordering many pairs of shoes to see which fits best and returning all but one). This policy is intended to make sure we have the most sizes in stock for you and to keep our shipping costs as low as possible. Thank you for your understanding.

Privacy Policy
We do not share the information gathered through this web site with any other 3rd party. All payment information entered through this web site is done so through a secure server with SSL encryption.

Ordering Questions
If you have special questions about ordering, please contact us. We are easiest to reach via e-mail.

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